• Webinar: Increasing Customer Retention Through NPS®

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  • SaaS Growth Through Customer Advocacy – Tactics Guide

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  • How to Increase SaaS Revenue with Usage Data

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  • The Metrics Driven SaaS Business

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  • Customer Success Management for Leaders

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  • The 11 Pillars of Customer Success

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  • Managing Your Second Funnel: Tiering and Segmenting Your Customers

    If your defining your Customer Success or Experience strategy and your company is growing, it’s time to start thinking about service delivery.
    This guide will give you step-by-step instruction on service definition and tiering and segmenting your customer-base

     

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  • SaaS Growth Through Customer Advocacy

    The purpose of this eBook is to shine a light on advocacy in the cloud economy.  Advocacy is impactful on the top and bottom line and will only grow in importance. 

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